Purchase Methods
We
apologize that at this time we cannot take Discovery or American
Express. Please choose MasterCard or Visa for your purchase or
send a check or money order. For checks please allow 10 days in
addition to shipping time to receive your order.
Important Note to Paypal users
If you use Paypal for your purchase please send a separate email
to info@protowestmodels.com to be sure we have record of your
order.
Shipping Charges
US delivery
by Priority Mail
For one to two kits please add
$7.00
For three or more kits please add
$11.00
For orders over $500.00 net total we will wave
shipping charges.
Foreign delivery by standard Air Mail
For one to two kits please add
$16.00
For three or more kits please add
$22.00
For orders over $650.00 net total we will wave
shipping charges.
ProtoWest
Models Policy
At
ProtoWest Models it is our strict policy not to pre-announce
release of our kits
until they are ready to ship due to the long lead times each
product has and the high standards that we enforce.
No product
will be shipped until we are absolutely certain it will meet our
demanding standards.
Each
model kit will be produced in limited numbers. When they’re
gone, that’s it.
We have a huge plate full of ideas and
projects some of
which may take a long time to get to.
We would like to suggest that if you want a certain kit it may
be to
your advantage to have us develop a custom run. You might be
surprised
how economical this can be. One way to do this would be to
gather several
like minded modelers who desire the same car and commit as a
group to
employ our custom building services. This would defer your
individual
expenses among several buyers and it would be an incentive for
us to
produce your kits at a guaranteed price. Please
contact us if you
would be
interested in our custom building services for minimum
quantities and
an estimate.
It
is ProtoWest Models' strict policy never to sell individual
parts or contents of our kits separately.
When we get requests
for this, it is
difficult to tell a customer no. We understand
your desire to “short-cut” your project by using one of our parts
but the nature of the material we use is such that we need to
retain any extras for the purposes of replacement parts. The
cost of mastering some part is
quite high and reproducing many
extra pieces is an added cost to our kits that already have
tight margins. Please refrain from asking. The answer is
unexceptionally no. If a part in your kit is defective we will
be happy to replace it free of charge.
We are committed to excellence in our products and excellence in
our
service. At this time we are still in a state of transition.
Please be
patient with us, We are getting better.
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